​​IMPORTANT: Coronavirus (COVID-19) Response Update❕

WARRANTY

NaloxBox units are built with pride and we have great confidence in their longevity. A one-year guarantee is offered on all registered NaloxBox units. If your NaloxBox is not registered with our company please click here or contact us at info@naloxbox.org. We will replace, without charge or hassle, any cover that breaks under normal operating conditions. Any product returned to us for out-of-warranty repair will receive a free estimate before any work is completed. All products need to be sent back to NaloxBox with freight charges prepaid.

This warranty does not apply to batteries or products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage or operation outside of the published environmental specifications for this product, (c) exhibit wear from ordinary use or (d) the product is purchased from anyone other than an authorized NaloxBox distributor.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact NaloxBox customer support at info@NaloxBox.org. At NaloxBox’s option, NaloxBox will repair or replace products that prove to be defective with new or refurbished items.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL NALOXBOX OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE.

NALOXBOX SHOULD BE STORED IN AN EASILY ACCESSIBLE AREA AND MOUNTED ON A WALL, TYPICALLY AWAY FROM ANY OTHER OBJECTS THAT MAY INTERFERE WITH ITS PROPER USAGE OR COMPROMISE THE SAFETY OF THE NALOXBOX AND/OR THE RESPONDENT (I.E. ANYONE WHO USES THE OPIOID OVERDOSE RESPONSE TOOLS INSIDE THE UNIT). SHOULD YOU CHOOSE TO MOUNT THE NALOXBOX IN YOUR PREFERRED AREA, NALOXBOX IS NOT LIABLE FOR ANY ACCIDENTS RELATED TO ITS PLACEMENT.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL NALOXBOX BE RESPONSIBLE FOR ANY ADDITIONAL ITEMS PURCHASED FROM NONAFFILIATED ENTITIES OTHER THAN NALOXBOX. PLEASE REFER TO OUR WEBSITE TO RESTOCK ON ALL OPIOID RESCUE KIT ITEMS.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL NALOXBOX BE LIABLE FOR THE DIRECT USE OF NALOXONE DISTRIBUTION OR ADMINISTRATION. EACH NALOXBOX COLLABORATOR BECOMES THE SOLE OWNER OF THE UNIT; IS RESPONSIBLE FOR ITS STOCKING, PROPER USE, MAINTENANCE, AND MUST DETERMINE WHICH TYPE OF NALOXONE IS BEST FOR THEIR SETTING.